5.1. Delivery is free (included in the price – see 5.2) to most mainland England and Wales addresses (Shipping to Scotland costs extra). We deliver the products by trucks equipped with the cranes, so we ask you to warn us in advance (when placing an order) if there is a possibility of any obstacles during the delivery, related to limited access to the place, any kind of restrictions or parking charges. Any charges required, in the circumstances mentioned above, are to be paid by the customer. You need to inform us if you believe there will be access problems, we mostly use an 18-26 ton flatbed truck for delivery which is 10m long, 2.5m high and 2.5m wide and needs a clearance of 4m to operate. If you are not sure if there is sufficient space for our vehicles to operate, please contact us. Please note that if the access to delivery site is restricted and extra charges may be applied for specialised delivery.
5.2. Free delivery means that the delivery cost is already included in the price of the product, i.e. when the customer pays for the product he pays for both the product and the delivery. It should be pointed out, that we always pay the delivery cost to the transport company, so we are also charged by them for the collection of the product and its return back to the warehouse (in case when the order is cancelled).
5.3. Delivery time takes 4-8 business days (for our in-stock products) for deliveries in England and Wales and 8-12 business days for deliveries in Scotland (for our in-stock products), 21–35 days for non-stock goods and 42 days for custom-made products. Please do not arrange an installation date in advance, i.e. before the product you ordered has been delivered. A Trader will not be responsible for any related loss. The trader does not take any responsibility for losses resulted due to delivery delay as well.
5.4. We will contact you 1-5 days prior to the scheduled delivery date to confirm your availability. Please ensure that an adult is present for the receipt and signing of the delivery papers. Your purchase should be inspected carefully on delivery because we are not liable for any damage or missing parts thereafter.
5.5. We will endeavour to coordinate the delivery as near as possible to your day in which you would like the product delivered, however, because we deliver at least 4 products to the same vicinity we can only give a 4-day period for the delivery. Deliveries are carried out only on weekdays.
5.6. Our drivers cannot accept cash, cheques or provide any technical information concerning the product.
5.7. Every effort is made to make sure delivery is on the stipulated date, nevertheless, unforeseen delays do happen from time to time. In the unlikely event of this occurring, we will reschedule your date of delivery within a reasonable time period.
5.8. Any damage to driveways, lawns, or flower beds that are next to a narrow or difficult-to-access route shall remain the customer’s responsibility.
5.9. The insulation for the cabin is supplied via a third party, meaning there could be up to 3 day difference with regards the delivery of the cabin and delivery of the insulation products. Insulation boards can only be delivered and offloaded to the curbside.
6. DELIVERY ADDRESS
When filling out an order form, a Consumer must inform the Trader of any factors that could prevent or hinder delivery of the purchase. A Trader cannot be held responsible for items lost, stolen or damaged after delivery to a designated address.